Telephone Systems and Services

QE Company covers all of your telephone service and equipment needs. We install, maintain, repair, troubleshoot, and monitor all of your phone service and equipment requirements.

Have an existing phone system? No problem. We can evaluate your existing phone system to ensure it continues to meet your business requirements. If your phone system needs replacement or simply an upgrade, "we've got you covered!"

Is the wiring old on your premises? Don’t worry. We are experts in placement and replacement of premise wiring for phone systems and integrated local networks to support telephone and other network devices. Whether it's a home office or large business premise, it's no problem: "we've got you covered!"

QE Company's phone services and products include:

Integrated wiring and network installation and maintenance
Phone system, installation, maintenance, programming, monitoring and phone system management
Providing professional voice recording for messages on hold, voicemail, and auto attendants
Service and maintenance contracts for phone systems
Phone conversation recording and message tracking with detailed listings
Phone call tracking software
Computer aided call management systems
Voice over internet protocol (VOIP)
Provision of trunk lines or voice paths
Provision of numbering in local and foreign area codes regardless of your location
Ability to port your phone number wherever you go within the 50 states

QE Company phone services and systems will allow you to have any or all of the following phone features as part of your phone service:

Phone System Features:

Auto Attendants: Greet callers with recorded messages that offer touchtone choices and connect callers to extensions. It's like having your own receptionist 24 hours a day. There are 9 levels of auto attendant, so you can offer multiple options for callers.
Dial-By-Name Directory: Callers can select an extension by dialing the name of the person they want to reach.
Music on Hold: Play music or custom-made announcements for callers on hold.
Multiple Languages: Hola. Bonjour. Hello. Our systems speak fluent English, French or Spanish. You can let your customers select the language of their choice when the auto attendant answers, and the prompts at individual extensions can use different languages.
Ring Groups: Send calls to all local extensions in a department. Ring more than one extension simultaneously and use different ring patterns to identify types of calls.
Call Queue: If an extension or ring group is busy, the caller gets the option to leave a message, remain on hold, or return to the auto attendant. At your extension, you get notified of queued inbound calls.
Mode Scheduling: Handle incoming calls differently at different times of the day, days of the week and on holidays. Our systems can professionally handle calls during and after regular business hours.
Call Conference: Connect up to 3 parties on one phone call.
Call Hold: Hold calls. Transfer calls to local or remote extensions, ring groups, or voicemail.
Automatic Hotline Calling: Automatically dial a set number when a specific phone is picked up. Perfect for door phones.

Save Money:

Voicemail: Built-in voicemail saves you paying monthly for phone company voicemail, and it's centralized, so you don't have to check different mailboxes for cell and office phones.
Call Back/Call Bridge: Access your office long distance savings plan from anywhere around the world. Lets your long distance savings plan travel with you.
Automatic Route Selection: Automatically send certain kinds of outgoing calls through specific phone lines. All long-distance calls, for example, can use a specific line or group of lines.
Toll Restriction: Prevent unauthorized long-distance calling from any local extension.
Call Detail Record Logging: Assign accounts to calls and track length of calls for billing of professional services.
Remote Management: Change configuration of the system remotely. So you don’t have to pay for a technician to come out to your location. We can change any settings from our office.
Hunt Group Balancing: Ensure that your outgoing calls find and use phone lines in the best way possible for your business.
Auto Fax Detection: Automatically route faxes without wasting money on a dedicated fax line.

Connect Anywhere:

Connect Anywhere: Any phone, anywhere, can be added as an extension of the system. Integrate mobile and teleworkers, stay connected anywhere, and give your customers a single number to contact you.
Voicemail to E-mail: Receive e-mail notification of new voicemail, with or without the message attached as an audio file.
Call Cascade: If your extension is busy, not answered, screened, or on do not disturb, calls can ring a sequence of other extensions or ring groups. With call cascade, our systems can make several attempts to locate you before sending the caller to voicemail.
Call Forward: Send calls to any other local or remote extension, to a ring group, or voice mailbox.
Call Waiting: If another call comes in while you're on the phone, you are notified and the caller ID is displayed. You can easily toggle between calls.
System Speed Dials: Store up to 100 numbers on your system for easy access.
Caller-ID Routing: Handle calls differently based on where they come from. Ensure critical calls get instant access, and telemarketers don't.
Intercom: Place calls from one extension to another.
Public Announcement: Our systems can be connected to a PA system, or announcements can be made through the speakers of selected telephones.
Call Pickup: Pick up calls from other extensions.
Distinctive Ring: You can have different kinds of calls handled in different ways. Our systems support telephone company distinctive ring features.
Call Screening: Records a caller's name, then plays it to the recipient, who can accept or redirect the call.
Line Appearance: See which lines are available or in use, right on your phone IP set. Customize which lines to view for each extension. Exclusively available with TS-350i, TS-550i, TS-9133i and TS-480i phones.

Top